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Campaign to promote awareness of consumer rights
The 2016 National Consumer Week campaign - Switched On - is all about knowing what to do if an electrical item is unsafe or doesn't work.
Electrical items are anything that uses electricity, either plugged into the mains or battery powered - from tumble dryers and freezers to mobile phones and toys.
We want consumers to be #SwitchedOn and know they can ask for a refund, repair or replacement if something goes wrong with an electrical item. This is often called getting ‘consumer redress’.
Citizens Advice is part of the Consumer Protection Partnership which runs National Consumer Week every year.
Please see a short briefing to Consumer rights 2016_Consumer_Week_briefing.pdf
Citizens Advice Haringey